Basic limited warranty
Basic limited warranty for an ELARI watch is 1 year from the date of purchase, during this period we can guaranty for free:
Mechanical or water damaged products
If your ELARI product has been damaged by water or has mechanical damage, please contact your local service provider or send email to support@elari.tech and we will try to settle your issue, but since this kind of damage is caused by user in 99% of cases, we would have to offer you paid service with replacement of damaged parts.
NOTE! Most of ELARI watch are declared as IP54 – that means they are just partly protected from water drops and non-heavy rain, swimming or taking shower with our watch on is strongly prohibited.
4G products limited software update
Most of our 4G watch support online software update, and you can install this update following watch user guide. In most cases it will bring new functions or improve watch stability or solve software issues. We highly recommend installing such updates immediately after their availability.
General questions and common support
Apart from other official channels you can always send email to support@elari.tech for additional information or any other help that you may require while using ELARI products.
Basic limited warranty for an ELARI watch is 1 year from the date of purchase, during this period we can guaranty for free:
- Hardware warranty – every production or operational defect will be fixed for free during this period
- Software warranty – every software defect will be fixed for free during this period
Mechanical or water damaged products
If your ELARI product has been damaged by water or has mechanical damage, please contact your local service provider or send email to support@elari.tech and we will try to settle your issue, but since this kind of damage is caused by user in 99% of cases, we would have to offer you paid service with replacement of damaged parts.
NOTE! Most of ELARI watch are declared as IP54 – that means they are just partly protected from water drops and non-heavy rain, swimming or taking shower with our watch on is strongly prohibited.
4G products limited software update
Most of our 4G watch support online software update, and you can install this update following watch user guide. In most cases it will bring new functions or improve watch stability or solve software issues. We highly recommend installing such updates immediately after their availability.
General questions and common support
Apart from other official channels you can always send email to support@elari.tech for additional information or any other help that you may require while using ELARI products.